virtual medical assistance

How Virtual Medical Assistance Can Support Your Practice?

The medical sector has been rapidly transforming in recent years. One notable breakthrough is the introduction of virtual medical assistants, professionals offering remote organizational and clinical assistance to healthcare facilities.

Virtual medical assistance can benefit practices tremendously – enhancing efficiency, lowering costs, improving patient satisfaction, and more.

This article will explore the value of virtual medical assistants for modern medical clinics and considerations for implementation.

What is Virtual Medical Assistance?

Virtual medical assistants (VMAs) are medical professionals who work remotely to handle clinical tasks for medical practices. It may include services like:

  • Patient Appointment Scheduling: They manage appointment calendars, book patient visits, and make reminder calls/texts.
  • Medical Records Management: They organize digital and physical records and update medical histories.
  • Insurance Verification and Authorization: They verify patient insurance eligibility and limit the obtaining of pre-authorizations.
  • Prescription Management: They refill prescription requests, perform electronic prescription services, and data entry.
  • Patient Intake: They collect patient documents and health history forms.
  • Billing and Coding: Medical billing virtual assistant invoice insurance firms, code claims, and maintain accounts receivable.
  • Patient Support: They follow-up calls, provide care plan assistance, and perform discharge planning.
  • Referral Coordination: They manage referrals, obtain medical records, and schedule appointments.

VMAs free up physicians’ and nurses’ time to focus on serving patients. They act as a remote coordinated care team supporting essential administrative and clinical workflows.

Related, Advantages of Digital Assistance in Healthcare

Why Virtual Medical Assistance Matters?

Virtual assistant services for medical practice can relieve physician burnout and patient dissatisfaction with long wait times. Key ways VMAs positively impact medical groups include,

1. Cost-Effectiveness

On average, hiring a full-time medical assistant costs $32,000-$37,000 annually in salary and benefits. Our virtual medical assistants usually cost $7-$15/hour, which saves much money compared to an on-site hire. Outsourcing labor-intensive tasks enhances productivity without extra overhead.

2. Improved Patient Care and Satisfaction

By managing workflows like insurance authorization and prescription refills, VMAs reduce delays in patient care. Consequently, patients have better experiences with more attentive doctors focused on delivering quality healthcare.

3. Enhanced Practice Efficiency

VMAs minimize doctors’ administrative workload – allowing more time for clinical work and patient visits. Simple remote support alleviates scheduling conflicts, paperwork delays, and prescription fulfillment issues. Practices gain the flexibility to scale services appropriately.

4. Increased Revenue

Detailed insurance billing and coding from VMAs enables higher reimbursement rates and fewer rejected/pending claims. They also assist in collecting outstanding balances and improving practice cash flow. More available appointments also accommodate new patient growth.

Related, How to Make Your Business Better With a Virtual Assistant

Virtual Medical Assistance Can Support Your Practice

Implementing Virtual Medical Assistance

Optimizing benefits from virtual assistants begins with choosing the right partner for your practice and effectively onboarding them into your workflows.

Selecting a Virtual Medical Assistant

When evaluating VMA candidates or services, ensure:

  • Relevant Expertise – Clinical experience in healthcare administration saves training time. Verify skills in billing, insurance, EHR platforms, etc.
  • HIPAA Compliance – VMAs access sensitive data, requiring ironclad data security and privacy measures.
  • Staffing Flexibility – Adding or reducing hours should be easy as operational needs fluctuate.

Cultural Alignment – Choose those exhibiting professionalism, excellent communication, and service-minded qualities.

Integrating Virtual Assistance into Workflows

While integrating virtual assistants in your practice, plan the integration process thoughtfully. Follow the following steps for a smooth workflow:

  • Start with non-critical tasks like customer service calls to assess capabilities before escalating responsibilities.
  • Designate an internal point-person to direct activities, provide feedback, and evaluate performance.
  • Set expectations for response times, quality standards, productivity metrics, and policies.
  • Upgrade remote desktop access and cloud-based practice management software to enable seamless collaboration.

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The Final Words

Virtual medical assistance effectively expands a practice’s capacity to provide convenient, efficient, quality care. 

Though selecting the right VMA provider and planning the integration process takes some forethought, the long-term dividends are well worth the effort.

Partnering with an experienced virtual assistant company to handle suitable tasks allows your practice to focus on delivering excellent patient care while the virtual assistants ensure smooth back-office functioning.

Contact us today to learn more about how our virtual assistant services can benefit your medical practice!

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